I) What should I do if the product is not what I ordered or has arrived broken?
In the event that the item got isn’t what you requested, or broken, it would be ideal if you Call the +91 7534868484 On This Number 7 days of receipt of the item and return the item. Additionally, on the off chance that you get a bundle that hopes to have been messed with, don’t acknowledge it and get in touch with us for additional direction. You have 2 alternatives if there should arise an occurrence of profits: you may either demand for a full discount of the value you paid for it or request a new item conveyed to you. In either case, the profits shipping charges will be discounted to you as a coupon code (upto a most extreme measure of Rs.200). The procedure of substitution may take 14-21 days, since it includes different shipments.
It would be ideal if you note that the item ought to be returned in its unique condition alongside the first receipt and sticker price/sticker/seal wrap unblemished on the item, with no noticeable characteristics of utilization or mileage. We unequivocally prescribe that you utilize a recorded conveyance administration for returns and hold your verification of sending, as we won’t acknowledge duty if the package is lost or harmed in travel.
This strategy isn’t relevant for any substantial types of gear including yet not restricted to table tennis tables, wellness types of gear, on court types of gear, pool/billiards tables, treadmills, work out bicycles, and so forth.
I) What is the 30-day replacement policy for manufacturing defects?
The entirety of our items accompany the standard producer’s guarantee. In the event that you discover an assembling deformity in the item, if you don’t mind educate us inside 30 days regarding conveyance. We will offer you a substitution or discount at no additional expense to you. Racket strings don’t convey any guarantee (in any event, for a day) and isn’t secured under this arrangement. In the event that you get a fixed racket yet notice any harm in the hold (which might be ordinary wear out because of climate conditions) , a substitution grasp will be sans given of cost by us.
Because of the exceptionally specialized nature of the items we sell, if the item has been utilized in any event once, we should send it to the producer to affirm that the item imperfection is because of an assembling issue – our providers will consistently return to us inside 28 days most extreme (typically speedier) and we will get in contact with you on hearing their discoveries. In like manner, the procedure of substitution may take 4 a month and a half, since it likewise includes numerous shipments.
III) Can I cancel an order?
Indeed, If the item has not been transported, you may drop the request (after derivation of installment preparing charges, assuming any). Be that as it may, when the request has been sent, any solicitation for undoing will bring about two-way return shipping cost, which will be also borne by you. Sympathetically email us at email@example.com for any retraction demands right away. We will have the sole option to choose whether the request has been delivered or not.
If it’s not too much trouble note that orders for customized things (counting however not constrained to altered racquets), consumables, swimming ensembles or items where the maker’s pressing has been opened can’t be dropped or supplanted. Racket strings don’t convey any guarantee (in any event, for a day) and can’t be dropped or supplanted. On the off chance that you get a fixed racket however notice any harm in the hold (which might be typical wear out because of climate conditions) , a substitution grasp will be sans given of cost by us.
For any abrogations, if it’s not too much trouble follow the methodology illustrated in (I) above and note that right now, returns shipping cost must be borne by you and we won’t discount it. We will have the sole option to choose whether the request is cancellable or not.
IV) Once I place an order, can I get the size/colour changed?
Truly, if your request has not been dispatched, you may demand for an adjustment in size/shading with no charges. Be that as it may, when the request has been delivered, any solicitation for changes will acquire return and substitution shipping cost which will be borne by you and we won’t discount it. We will have the sole option to choose whether the request has been sent or not. If it’s not too much trouble note that size changes are not took into account customized things (counting redid racquets), swimming outfits and cumbersome items like TT Tables and wellness hardware.
It would be ideal if you fill in the Returns and Replacement Form inside 7 days of receipt of the item with all the subtleties required. Note that the item ought to be returned in its unique condition alongside the first receipt and sticker price/sticker/seal wrap flawless, with no obvious signs of utilization or mileage. We firmly prescribe that you utilize a recorded conveyance administration for returns and hold your verification of sending, as we won’t acknowledge obligation if the package is lost or harmed in travel.
The whole procedure of substitution may take 14-21 days since it includes numerous shipments.
V) How will I get the refund on cancellation /returns?
You will get the discount in a similar way wherein you made the first installment ie. Charge card/check. It would be ideal if you permit 14 days from the receipt of the profits by us for additional handling.
VI) What if there is a dispute regarding returns?
If there should arise an occurrence of any debate with respect to restores, a ultimate conclusion will be our own and the client will need to acknowledge it. If there should be an occurrence of intervention for a question, it will be dependent upon Kolkata locale as it were. SportsJam.in’s risk to any cases might be constrained to the expense of the item being referred to.